Front desk signal / 01
The next action is visible before the customer gets lost in the queue.
Workshop context, appointment details, and human approval stay together.
Automotive service context, presented for the team—not an autonomous diagnosis.
LatchAuto gives car dealerships, repair shops, body shops, and detailing businesses one shared workspace for existing inquiries, owner-controlled email replies, staff-managed appointments, and follow-up. Inquiries come from an existing business source; LatchAuto does not capture public website inquiries or offer customer self-booking.
For inquiries already in the workspace, staff can review the available customer and vehicle context, current status, and clear next action.
Examples: a dealership inventory or test-drive question; a repair drop-off or existing-estimate question; a body-shop estimate visit; or a detailing appointment.
For a connected Gmail or Outlook mailbox, the Executive Email Assistant organizes conversations for staff review. Staff can correct labels and mark work actioned; the assistant does not send or modify provider email.
Staff can request an on-demand AI recommendation to create a staff follow-up task or update inquiry status. Staff review each recommendation in the default staff-approval mode and can approve or reject it; the decision and action outcome are recorded. Recommendations are requested by staff, not triggered by a new inquiry or incoming message.
Owners choose a workflow mode; new workspaces default to Disabled. Staff can pause automation, and only the owner can resume it. While paused, LatchAuto will not create new recommendations or accept approvals. People make diagnosis, estimate and pricing, authorization, safety, insurance, negotiation, financing, and customer-commitment decisions. Only internal inquiry-status updates and staff follow-up tasks are supported.
Staff manage test drives, body-shop estimate visits, and other appointments in LatchAuto, with optional Google Calendar sync. Customers do not book themselves through LatchAuto. Staff carry out follow-up; LatchAuto does not send automatic reminders, place calls, or send texts.
Four ways to configure LatchAuto
Each workspace keeps its own customer information, staff accounts, settings, and branding. Workflows adapt to the business using them.
Organize inventory questions, test-drive requests, buyer context, and next actions. Negotiation, trade-ins, financing, credit, disclosures, contracts, and delivery stay with dealership staff.
Collect vehicle and service details, coordinate drop-off requests, track paperwork, and follow up on an existing approved estimate. Staff keep control of diagnosis, pricing, authorization, safety, and completion promises.
Keep collision-repair questions, estimate context, appointment details, and customer follow-up together while staff make repair, insurance, pricing, and timing decisions.
Coordinate service questions, vehicle details, appointment requests, and aftercare follow-up without turning a customer message into an unapproved service promise.
The control surface
Owners choose how each workflow behaves. Before staff approve an action, they can see the customer and the exact message, appointment, or proposed change.
Pause automation immediately when the team needs to.
Run only within the rules the owner has approved.
Hold the action for a person to review its exact details.
Turn off a workflow and keep the manual process.
People own consequential choices
Start with your front desk
Share how your dealership, shop, body shop, or detailing team handles inquiries, appointments, estimates, and follow-up.
latchauto@polsia.app